What Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice:

Information You Give Us Directly

When you reach out through our contact form or engage our services, you provide information like your name, email address, phone number, and details about your project needs. If you become a client, we'll also collect business information relevant to your database and server requirements.

Technical Information We Gather Automatically

Our website collects standard technical data that most websites gather. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve our service and understand which content helps people most.

Project-Related Information

During the course of working together, we may access or store data related to your database architecture, server configurations, and technical specifications. This information is essential for us to deliver the services you've engaged us for.

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose:

• Responding to your inquiries and providing the technical services you've requested
• Communicating about projects, updates, or important service information
• Improving our website functionality and understanding which resources are most helpful
• Meeting our legal and regulatory obligations under Australian law
• Protecting against technical issues, security threats, or fraudulent activity
• Analyzing service performance to better serve future client needs

Data Storage and Security

Your information is stored on secure servers within Australia. We use industry-standard encryption and security protocols to protect data both in transit and at rest.

Our security measures include encrypted connections, regular security audits, access controls that limit who can view sensitive information, and secure backup systems. That said, no system is completely foolproof, and we can't guarantee absolute security against every possible threat.

How Long We Keep Your Information

We retain client information for as long as necessary to provide services and meet legal requirements. For most business records, this means seven years after our professional relationship ends, in line with Australian tax and business record-keeping obligations.

If you've simply made an inquiry but didn't become a client, we typically keep that information for two years before deletion, unless you ask us to remove it sooner.

Sharing Your Information

We share your information only when necessary and appropriate:

Service Providers

We work with trusted third-party providers for hosting, email services, and project management tools. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Australian law, court order, or regulatory authority. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If GleamFlow PortalX is acquired or merged with another company, your information may transfer to the new entity. You'd be notified of any such change and given options regarding your data.

Your Rights Under Australian Privacy Law

You have significant control over your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: If information we hold is inaccurate or outdated, you can ask us to correct it
• Deletion: You can request deletion of your information, subject to legal retention requirements
• Restriction: You can ask us to limit how we use your information
• Objection: You can object to certain uses of your information
• Data Portability: You can request your information in a portable format

To exercise any of these rights, contact us at contact@gleamflowportalx.com. We'll respond within 30 days and work with you to address your request.

Cookies and Tracking

Our website uses minimal cookies to function properly. We use essential cookies that enable basic site functionality and analytics cookies that help us understand how people use our site.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality but won't prevent you from contacting us or learning about our services.

We don't use advertising cookies or tracking pixels for marketing purposes.

Third-Party Links

Our website may link to external resources or documentation. We're not responsible for the privacy practices of other websites. When you click a link leaving our site, we encourage you to review that site's privacy policy.

Data Breach Notification

If we experience a data breach that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

We'll provide clear information about what happened, what data was affected, and what steps we're taking to address the situation.

International Data Transfers

We primarily store and process data within Australia. If we need to transfer information internationally for technical reasons, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

Changes to This Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients directly and update the "Last Updated" date at the top of this page.

Continuing to use our services after changes indicates acceptance of the updated policy.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from individuals under 18. If you believe we've inadvertently collected such information, please contact us immediately so we can delete it.